Shawarma Customer Service Lead at The Agric & Culture Company

Job Title: Shawarma Customer Service Lead (SCSL)

Location: Jakande, Isolo, Lagos Company: The Agric & Culture Company Apply In: Person, Open Until Filled Are you a people person with a knack for creating unforgettable customer experiences? Do you thrive on building relationships and solving problems with a smile? If so, The Agric & Culture Company is looking for a Shawarma Customer Service Lead (SCSL) to join our vibrant team in Jakande, Isolo! This isn’t just a job—it’s your chance to be the face of a fast-growing national food brand, delighting shawarma lovers and driving our market share to new heights. Ready to make a difference? Let’s dive in! Why This Role is a Game-Changer As a Shawarma Customer Service Lead, you’ll be the heartbeat of our customer interactions, ensuring every shawarma vendor and customer feels valued and heard. From welcoming new customers to resolving concerns with finesse, you’ll play a pivotal role in growing our Shawarma Market Share (SMS) while building lasting relationships. This role is perfect for someone who loves engaging with people, thrives in a fast-paced environment, and wants to make a tangible impact in the food industry. What You’ll Do: Key Responsibilities - Be the Customer’s First Impression: Serve as the primary point of contact for shawarma vendor customers, delivering exceptional service that keeps them coming back. - Drive Engagement: Make daily phone calls to connect with new and existing shawarma customers, building trust and loyalty. - Welcome Newcomers: Take first-time orders with enthusiasm and create warm, welcoming experiences for new customers. - Resolve Issues Like a Pro: Respond to complaints promptly, ensuring complete resolution with a focus on customer satisfaction. - Build Long-Term Relationships: Foster strong, lasting connections with shawarma vendors to strengthen our brand’s presence. - Grow Our Market Share: Support strategies to protect and expand our Shawarma Market Share (SMS) in assigned neighborhoods. - Verify & Document: Accurately verify customer details and log complaints, resolutions, and performance metrics using company tools. What We’re Looking For: Skills & Qualifications We’re searching for a customer service superstar who brings energy, empathy, and organization to the table. Here’s what will make you shine: - Top-Notch Communication: Stellar communication and active listening skills to connect with customers and vendors effortlessly. - Problem-Solving Prowess: Ability to handle objections and resolve issues effectively, turning challenges into opportunities. - Organized & Detail-Oriented: Excellent follow-up discipline and documentation habits to keep everything running smoothly. - Experience Bonus: Previous experience in customer service, sales support, or a similar role is a plus but not required. - Passion for People: A genuine enthusiasm for engaging with customers and making their day better. Tools You’ll Use to Succeed - Phone & WhatsApp Business: Your go-to tools for connecting with customers and vendors. - Ticket Log Sheet: For tracking complaints and resolutions with precision. - SDS Sheet: To monitor your performance and celebrate your wins. Why Join The Agric & Culture Company? At The Agric & Culture Company, we’re not just about shawarma—we’re about creating memorable experiences and building a brand that resonates nationwide. When you join us, you’ll enjoy: - Competitive Pay: A solid base salary plus performance incentives to reward your hard work. - Bonuses That Motivate: Earn bonuses tied to clear, measurable targets that showcase your impact. - Comprehensive Support: Access to HMO, training, and tools to help you excel in your role. - Career Growth: Opportunities to grow within a fast-rising national food brand that values your contributions. - Dynamic Work Environment: Join a team that’s passionate, collaborative, and committed to excellence. Why This Role is Perfect for You If you’re energized by connecting with people, solving problems, and making a direct impact on how customers experience our shawarma, this is your moment to shine. This role offers the chance to grow your career while being part of a brand that’s redefining the food industry in Nigeria. Ready to bring your customer service skills to the table and make every interaction count? How to Apply Don’t wait to seize this exciting opportunity! Send your CV to recruitment@agricandculture.com with the subject line “Application for Shawarma Customer Service Lead (SCSL)”. We’re reviewing applications on a rolling basis, so apply today and let’s start creating unforgettable customer experiences together!