Customer Service Officer in Wuse 2, Abuja

Are you a vibrant, customer-focused professional looking to shine in a dynamic role? Join our team as a Customer Service Officer in the heart of Wuse 2, Abuja (FCT)! This full-time position offers a competitive salary of ₦150,000 monthly and a chance to be the welcoming face of a thriving company. If you’re passionate about delivering exceptional customer experiences and excel in communication, this is the perfect career opportunity for you!

What You’ll Do

As a Customer Service Officer, you’ll play a pivotal role in creating memorable experiences for our clients while ensuring seamless operations. Your responsibilities include:

• Greet Customers with Warmth: Welcome clients with a cheerful, professional demeanor to set the tone for their experience.
• Provide Stellar Service: Address customer inquiries with professionalism, ensuring timely and effective resolutions to complaints.
• Communicate Effectively: Handle phone calls, send messages, and maintain clear, concise communication with customers and team members.
• Collaborate Across Teams: Work closely with other departments to meet business goals and exceed customer expectations.
• Manage Data with Precision: Accurately input customer details into our system and maintain up-to-date online records.
• Analyze Feedback: Collect and evaluate customer feedback to enhance service quality and ensure complete satisfaction.
• Handle Billing: Process payments and billing with accuracy and efficiency.
• Be the Brand Ambassador: Represent the company’s values and image with professionalism and enthusiasm.

What We’re Looking For

We’re seeking a female candidate who is young, energetic, and ready to make an impact. Here’s what you need to succeed:

• Qualifications: HND or BSc with at least 1+ years of relevant customer service experience.
• Top-Notch Communication: Excellent oral and written communication skills to engage customers effectively.
• Tech-Savvy: Strong computer literacy to navigate systems and manage data efficiently.
• Detail-Oriented: A keen eye for accuracy when entering customer information and processing tasks.
• Empathetic & Friendly: Ability to listen actively, show empathy, and build rapport with customers.
• Multitasking Pro: Juggle multiple tasks while maintaining patience and professionalism.
• Local Talent: Must reside in Wuse 2 or nearby areas for easy commuting.

Why Join Us?

This role offers a chance to grow your career in a supportive environment while making a real difference in customer satisfaction. If you’re a proactive, friendly professional with a passion for service excellence, we want to hear from you!

How to Apply

Ready to take the next step in your customer service career? Send your CV to focalpointrecruitment20@gmail.com (mailto:focalpointrecruitment20@gmail.com), using “Customer Service Officer” as the subject line. Don’t miss this opportunity to join a dynamic team in Abuja!

Apply now and become the face of exceptional customer service in Wuse 2