Join Enviable Group as an IT Technical Support & Compliance Officer – Shape Our Technology Future.

Enviable Group, a dynamic and rapidly expanding conglomerate, thrives across finance, retail, agriculture, and real estate. Our success is built on a secure, reliable, and policy-driven technology infrastructure that powers every operation. We’re growing our IT team to deliver exceptional support and governance across our branches, ensuring seamless performance and security. If you’re passionate about technology, compliance, and empowering teams, this is your opportunity to make an impact.

Career Opportunity: IT Technical Support & Compliance Officer

Locations: Abuja, Lagos (Ikorodu & Victoria Island), Umuahia (Abia), Enugu, Asaba (Delta)
Employment Type: Full-Time
Compensation: Highly Competitive Salary + Performance Bonus + HMO + Pension

Role Overview

As an IT Technical Support & Compliance Officer, you’ll be the go-to technical expert for your assigned branch, delivering hands-on support while ensuring adherence to Enviable Group’s IT policies. This role blends problem-solving with governance, allowing you to resolve IT challenges, train colleagues, and foster a culture of security and efficiency. Your work will directly contribute to our operational excellence and growth.

Key Responsibilities

End-User Support (50%)

• Troubleshoot and resolve issues with hardware, software, networks, and printers across Windows, macOS, and mobile devices.
• Administer user accounts, Gmail, and Google Workspace tools (Drive, Docs, Sheets, Meet).
• Escalate complex issues to Head Office while owning the resolution process.

Compliance & Monitoring (30%)

• Conduct daily and weekly checks to ensure compliance with IT policies, including asset logs, patch status, antivirus dashboards, and backup reports.
• Perform spot audits, document findings, and implement corrective actions.
• Verify that new devices and applications meet security standards before deployment.

Training & Documentation (15%)

• Lead engaging training sessions (classroom or one-on-one) on safe computing, phishing prevention, and Google Workspace productivity tools.
• Maintain up-to-date branch-specific “How-To” guides and knowledge-base articles.

Project & Vendor Support (5%)

• Support technology rollouts, including WAN upgrades, CCTV, VoIP, and ERP modules.
• Collaborate with vendors, verify service quality, and ensure compliance with service-level agreements (SLAs).

What We’re Looking For

Essential Qualifications

• OND, HND, or Degree in Computer Science, Information Technology, or a related field (or equivalent certification).
• At least 3 years of hands-on technical support experience in a multi-site or enterprise environment.
• Proven experience enforcing or adhering to IT governance or information security standards (e.g., ISO 27001, ITIL).
• Proficiency in Windows and macOS administration; basic Linux knowledge is a plus.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi).
• Expertise in Google Workspace administration (Gmail, Drive, Docs, Sheets, Meet), including managing groups, shared drives, and access controls.
• Familiarity with endpoint security tools and patch-management platforms.

Soft Skills

• Excellent written and spoken English with a calm, customer-focused demeanor.
• Strong documentation skills and the ability to prioritize tasks independently.
• Willingness to travel occasionally between branches (typically one short trip per month, company-funded) and support nearby sites as needed.

Preferred Skills (Added Advantage)

• Industry certifications like Google Workspace Administrator or equivalent.
• Experience with help-desk ticketing systems (e.g., Jira, Freshservice).
• Basic scripting skills (PowerShell or Bash) for automation.
• Knowledge of CCTV, VoIP, or point-of-sale hardware.

Why Join Enviable Group?

• Competitive Compensation: Enjoy a robust salary package, performance bonuses, HMO, and pension benefits.
• Growth-Oriented Culture: Thrive in a supportive environment with clear paths for career advancement.
• Impactful Work: Play a pivotal role in shaping our technology infrastructure and security practices.

How to Apply

Ready to join our innovative team? Send your CV and a concise cover letter (maximum one page) to careers@enviable.group . Use “IT Technical Support & Compliance Officer” as the email subject line.

Why This Role Stands Out

This position offers a unique blend of technical expertise, compliance oversight, and team empowerment. You’ll solve real-world IT challenges, safeguard our operations, and help colleagues work smarter with cutting-edge tools. At Enviable Group, your contributions will drive our mission to deliver excellence across industries.

Note: Enviable Group is committed to fostering a diverse and inclusive workplace. We encourage all qualified candidates to apply.